Medicals Australia, a trusted provider of occupational health services, was recently engaged by East Coast Maritime (ECM) facing a time-critical challenge. With ECM staff members scheduled to depart Brisbane Port for a seven-day journey to Groote Eylandt in the Northern Territory, the company needed to complete all required medical assessments—and achieve full compliance—within just 36 hours.

The Challenge

East Coast Maritime had no prior knowledge of occupational medicals. They were unfamiliar with which assessments were necessary, how long results typically take, or how non-compliant paperwork could impact travel schedules. The urgency was compounded by the narrow timeframe: departure was set in seven days, leaving very little room for error, delays, or rework.

“Medicals Australia came highly recommended to us as being familiar with this particular site medical and very helpful with organising and ensuring compliance. We had a strict deadline for departure, and very limited knowledge of the various requirements and potential delays for non-compliant results i.e. not booking the right tests.”

The Solution

To meet the high-stakes timeline, Medicals Australia implemented a streamlined and highly responsive process designed to minimise friction, maximise clarity, and ensure all assessments were completed and results returned within the deadline.

Initial Consultation: East Coast Maritime reached out seeking urgent guidance. Our team responded immediately, explaining the required medical assessments, their relevance to compliance obligations, and the importance of selecting the right tests from the outset. We aimed to remove confusion and provide clarity, ensuring ECM felt supported and informed.

Prompt Booking Processing: Once the booking request was submitted, our bookings team took swift action. Drawing on our network of trusted independent clinics, we strategically selected providers known for their reliability, responsiveness, and fast turnaround times. This ensured we could meet the tight timeframe while still maintaining quality and compliance standards.

Clinic Coordination: Our established relationships with preferred clinics played a crucial role. We worked closely with them to secure additional appointment slots on short notice, making it possible for all candidates to be seen promptly. Every booking was confirmed within 24 hours of the initial enquiry, allowing a buffer to manage any unforeseen issues.

Assessment and Results: The candidates attended their appointments as scheduled. The clinics, understanding the urgency, prioritised these assessments. As soon as the reports were returned, our results team worked after hours to complete compliance checks and provide ECM with the required documentation within a few hours. This ensured ECM had everything they needed to finalise departure plans well in advance.

“We reached out to Medicals Australia who made us feel totally at ease with engaging their services. Bim took immediate charge of the situation as she was fully aware of what was required and the timing involved. Medicals Australia worked around the clock to ensure clinic bookings were made at the earliest availability, our employees were aware of where they needed to be, what to expect, and what to bring, and that all results were reviewed for compliance before distribution to us.”

The Process – Step by Step

Initial Consultation: East Coast Maritime contacted us for help. We provided clear, comprehensive advice on required assessments and compliance expectations.

Booking Request: East Coast Maritime submitted their request. Our team processed it immediately and selected high-performing clinics for rapid assessment scheduling.

Clinic Coordination: Our strong clinic relationships enabled us to secure extra time slots, locking in all appointments within 24 hours.

Assessment and Results: The assessments were completed without delay. Our team then fast-tracked compliance checks and returned results within hours of receipt.

The Outcome

All candidates were successfully booked within a 24-hour window. Results were returned and reviewed within 12 hours of the assessments, allowing ECM to submit fully compliant paperwork with time to spare. The entire process—from first contact to final compliance—was completed smoothly and efficiently, earning praise from the client for professionalism, responsiveness, and peace of mind under pressure.

“We were able to submit compliant paperwork with time to spare before departure. We cannot thank Medicals Australia enough for their support, dedication, and the urgency they placed upon our request ensuring the entire process was as smooth as possible. We would definitely use Medicals Australia again for any site medical requirements.” Aimee, Administration Officer, East Coast Maritime

This case highlights Medicals Australia’s ability to respond rapidly and deliver results under pressure. By combining deep expertise in occupational health with strong clinic partnerships and a dedicated internal team, we ensured full compliance was achieved with time to spare.

For businesses navigating time-sensitive medical requirements, Medicals Australia is your partner that delivers—no matter the deadline. 

Contact the team at Medicals Australia United to facilitate your Pre-Employment Medicals.